The new Crystal has launched an Exceptional Initiative to guests who were financially impacted by the bankruptcy of Crystal Cruises’ former owners.
Former Crystal guests who hold a verified claim in the Crystal Cruises LLC case will be able to apply for credits to use toward future Crystal voyages on board either Crystal Serenity or Crystal Symphony.
“This initiative is a plan we have been working on since we acquired Crystal as it will benefit our most loyal customers. This is not something we were legally obliged to do,” said Manfredi Lefebvre d’Ovidio, co-chairman of new owners A&K Travel Group and of Crystal. “However, we believe that being Exceptional means doing what is unexpected, unusual, and unprecedented. We are choosing to help former guests and travel agents recover their money and hope we will be able to focus on returning to service, the exceptional crew and onboard service that has made Crystal an award-winning cruise line for three decades.”
To qualify, guests must have filed a valid claim for amounts owed related to cruises onboard Crystal Symphony and Crystal Serenity that were cancelled. The amount of the credit will be restricted to the outstanding balances owed to the guest, minus any funds that have already been refunded through the insolvency proceedings.
The credit will be split into five installments, to be applied towards five future bookings. The first booking must be made by July 1, 2023, and the credit must be utilized toward voyages departing on or before Dec. 31, 2025.
Crystal Serenity’s inaugural sailing will depart July 31, from Marseille for a Mediterranean cruise, and Crystal Symphony will depart on Sept. 1, from Athens. Planned voyages will travel throughout the Mediterranean, Northern Europe, Canada and New England, Alaska, the Caribbean as well as through the Panama Canal, the Middle East, Asia, Australia, and New Zealand.
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